In Case of an Emergency

Feeling helpless when a property loss occurs is a normal reaction. Fortunately, fast action after a loss occurs can often help to minimize damages and stress.


You should call your Insurance Company immediately

After damage occurs you should call your Insurance Company or designated Insurance representative immedtiately so that they can assist you in taking the necessary steps to deal with your loss.


Our 24-Hour Emergency Line 1 (204) 477-0560 or 1 (866) 455-0560

First General offers Emergency Response Service and recommends the following tips to adhere to in the event of a loss:


Water Damage
  • Remove moisture with proper equipment and trained professionals to prevent microbial growth or mildew.
  • Wipe water from all wood furniture.
  • Summer - turn on air-conditioning to maximize drying potential.
  • Winter – alternate open windows and heating for maximum drying potential.
  • Do not utilize any electronic appliances.
  • Do not attempt to wash surfaces.
  • Do not consume food items exposed to water.
  • Move all pets to a clean environment.


Structural Drying

  • Remove water with the proper equipment and trained personnel.
  • Have a professional locate the source of the loss.
  • Have a professional provide proper drying technology and techniques to prevent further damage.
  • Have a professional repair any structural damage that may be necessary.
  • Make sure you have a safe and clean environment after the structural drying process.


Fire/Smoke Damage

  • Open windows to ventilate if possible.
  • Move all pets to a clean environment.
  • Do not use any electrical appliances or devices until they have been cleaned and checked.
  • Empty your refrigerator or freezer completely if the electricity is down.
  • Do not attempt to wash surfaces.
  • Close doors in affected areas to localize smoke odors.
  • Do not consume food items exposed to fire or smoke.
  • In the winter, pour anti-freeze in toilet bowls, sinks and tubs to prevent freezing if heat is down.
  • Stay out of all rooms with sagging ceilings from retained water and wait for a professional to release the water.

Wind Damage

  • Make sure all debris is removed by a professional.
  • Any damage to the roof must be properly covered or protected so that rain or snow cannot penetrate the structure.

Catastrophic Storms

  • Deal with a professional and certified restoration contractor.
  • Exercise patience as there are many others just like you in the same situation.
  • Make sure all your insurance policies and papers are in order.
  • Have a professional assess and repair any damage that may be necessary.
  • Make sure you have a safe and clean environment to live in or look an alternative place to stay.


Vehicle Impact and Vandalism

  • Make sure all debris is removed by a professional.
  • If there is damage to a structure, have a professional ensure that it is safe and secure.
  • Provides Shoring and Boarding to secure the area.
  • All areas that require boarding-up should be done by a professional.

Insurance Partners

First General Services works closely with the following Insurance companies...

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Insurance Partners

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